AC
Adam C

1 reviews | Active since Apr 2017

11 Apr 2017, 10:54

Vodacom dishonesty and poor service

<p>Vodacom, you guys are terrible! Your upgrade consultant convinced me to upgrade a month early by guaranteeing I would not pay for two handsets, you then charged me for 2, double debited my insurance, charged me an upgrade admin fee ( which I was also promised would not be applicable when doing an online upgrade) as well as a delivery fee, three months of running around, speaking to every single department in your call center, and now I find out my query has been closed, with nothing resolved, TERRIBLE SERVICE! it seems the only way to get anything resolved with you is to rant outside a store in the mall and let it go viral. See you soon on YouTube.

0
Replies (2)
Vodacom
Vodacom's reply11 Apr 2017, 11:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Apr 2017, 15:56
Official

Dear Adam Cox,

We apologise for not responding to your posting timeously and thank you for your patience.

We've sent you feedback via email.

Regards,

UW