1 reviews | Active since Apr 2017
Vodacom dishonesty and poor service
<p>Vodacom, you guys are terrible! Your upgrade consultant convinced me to upgrade a month early by guaranteeing I would not pay for two handsets, you then charged me for 2, double debited my insurance, charged me an upgrade admin fee ( which I was also promised would not be applicable when doing an online upgrade) as well as a delivery fee, three months of running around, speaking to every single department in your call center, and now I find out my query has been closed, with nothing resolved, TERRIBLE SERVICE! it seems the only way to get anything resolved with you is to rant outside a store in the mall and let it go viral. See you soon on YouTube.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Adam Cox,
We apologise for not responding to your posting timeously and thank you for your patience.
We've sent you feedback via email.
Regards,
UW
Dear Adam Cox,
We apologise for not responding to your posting timeously and thank you for your patience.
We've sent you feedback via email.
Regards,
UW
