1 reviews | Active since Apr 2013
Vodacom - Dishonesty and misrepresentation
I recently (5/3/18) called the ********** line to cancel two of my lines and was offered an upgrade on my ********** 413 line. The consultant I spoke to when discussing the different options I had recommended the Red Classic package. When she told me that this package offers 4GB of data, I did not want the package as I need more date than 4GB. I informed her that I need at least 10GB of data. She then offered to give me 14GB of data on the package. Based on this I accepted the package. On the 7/3/18 I received a call to confirm my upgrade and the package. I informed the consultant that I was offered 14GB data on the package to which she rep**** that it is possibly only for three months. I specifically stated to her that my acceptance of the package was based on getting 14GB data as offered by Tshwarelo on 5/3/18 for the entire period of the contract and not just for three months. No one ever came back to me to say that this was not the case. On 1/5/18 I only received 4GB of data. I don't want this package and I very clearly stated this. Both consultants misrepresented the package to me to get me to sign it. This was dishonest just to get a deal. I would like my contract to be cancelled as this is not what I requested. I am escalating this matter to the ombudsman and will get legal advice.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Andre
Kindly note that the above query has been addressed and feedback has been provided.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Good Day Andre
Kindly note that the above query has been addressed and feedback has been provided.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
