LW
Lydia W

1 reviews | Active since Nov 2011

17 Jun 2019, 13:21

Vodacom dishonesty

Such a dishonest service provider to not disclose to me, a pensioner, that if I upgrade my phone with the upgrade deal they sent me per email (I didn't ask to upgrade my phone) I would have to pay for 2 handsets for 3 months. Vodacom just debited my account with the additional costs, without authorisation and refuse to credit my account. If Vodacom had advised me upfront of the additional charges I would not have upgraded my phone and waited 3 months. On top of that, they have charged me for a full month in June even though the original contract end date is 8 June! They steadfastly refuse to credit my account and continue to debit my banking with increased amounts I have not agreed to.

0
Replies (2)
Vodacom
Vodacom's reply17 Jun 2019, 14:05
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

LW
Lydia W's update17 Jun 2019, 14:13
Reviewer Update
I have had several conversations and emails with Vodacom consultants and Vodacom refuses to refund my money they have *******ly deducted. I have now logged a case with the Consumer Goods and Services Ombudsman.