Vodacom dishonesty

I had a pathetic reply from Vodacom Hello Peter team. The person that contacted me had no idea what is in the Uchoose contract. My complaint is that Vodacom blatantly ignores point 10 of the contract and *****s airtime due to me by shortchanging me with the airtime. Vodacom when you contact me please get a senior knowledgeable person to call who understands contractual law