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mD
michael D

1 reviews | Active since May 2013

01 Dec 2018, 14:03

Vodacom dishonesty

Every month Vodacom updates the airtime on my contract incorrectly should be R120, this month they only gave me R97.54, I call it *****ing.

0
Replies (4)
Vodacom
Vodacom's reply01 Dec 2018, 15:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Dec 2018, 18:12
Official
 Dear Michael 

Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query. 

Have a great day further 

Vodacom Consumer Website Team 

Best regards,

mD
michael D's update04 Dec 2018, 14:30
Reviewer Update
I had a pathetic reply from Vodacom. The person that contacted me had no idea what is in the Uchoose contract. My complaint is that Vodacom blatantly ignores point 10 of the contract and *****s airtime due to me by shortchanging me with the airtime. Vodacom when you contact me please get a senior knowledgeable person to call I am not a *****
mD
michael D's update05 Dec 2018, 12:54
Reviewer Update
I had a pathetic reply from Vodacom. The person that contacted me had no idea what is in the Uchoose contract. My complaint is that Vodacom blatantly ignores point 10 of the contract and *****s airtime due to me by shortchanging me with the airtime. Vodacom when you contact me please get a senior knowledgeable person to call I am not stupid