PK
Peter K

1 reviews | Active since Sept 2016

04 Oct 2016, 14:17

Vodacom dishonesty

<p>I signed with vodacom in Jabulani, Soweto a contract for 24 months in 2015. Package includes both airtime of R200 and 500 data each month for 24 months. This month i did not receive data, when I call custumer care, a woman named Thami answered and keeps telling me that I was subsidised with a data I was not suppose to. This is not according to the agreement I had with vodacom. Thami dropped my call and started the whole process of customer care again after she promised that I will speak with her team leader but that did not happen.</p> <p> </p> <p>I'm done with vodacom, there is no loyalty and call centre agents are not doing their duty as they suppose to. #SHAME TO VODACOM. YOU'VE JUST LOST A LOYAL CUSTOMER.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,