wB
wesley B
1 reviews | Active since Jul 2015
07 May 2022, 12:40
Vodacom dishonest practices.
Very disappointed with dishonest practices by vodacom, trying to contact the call centre to cancel my contract which will be ending in a month. All you get is an automated message saying I'm eligible to upgrade and they are experiencing high volume of calls, call back later, glad I'm done doing business with them
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 May 2022, 08:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2022, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 May 2022, 11:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your contract ends on 04/08/2022.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply09 May 2022, 11:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your contract ends on 04/08/2022.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,