Vodacom - Dishonest and *********** Service Provider

Yet again Vodacom consistently provides pathetic service.

My Query relating g to my missing minutes has still not been resolved and is now costing me more than I should be paying.

I have requested the calls for the acceptance of the contract and was advised that I need to go into a mall to listen to it. This is during the time of Covid and Vodacom could care less about the customers putting themselves at risk.

@Yaseer Numerous promises to be called back and then to play the calls for me to listen to, however yet again they show their lack of service and care for customers. Whether it be the Manager, Team Leader or staff, no one returns your call.

@Jason WellenThey lie about calling and try and send emails, however do not even have the decency to then reply.

I need my matter resolved and minutes back on my contract as per my agreed fee.

I have been with Vodacom for 15 years and the network is amazing, however the staff and Management have no clue about Customer service.

Please arrange someone who knows what they are doing and who can assist to fix this issue.

Original log was over a week ago.

Ridiculous, Pathetic and Dishonest are words that come to mind when I think about Vodacom right now.