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Shawn W

1 reviews | Active since Jun 2019

05 Apr 2020, 09:08

Vodacom dishonest

Vodacom has these "Just for you" deals whereby some deals are valid for 7 days. This is not true, its not 7 days you lose the hours of the day that you recharge. It expires at the first stroke of the minute of the day that you recharge. This you have 6 days and a couple of hours for this bundle.

Ridiculous how companys just robs people.

I should however recommend that we have one number in Cell C. Excellent service, moving all my contracts when they expire.

Hope this helps anyone who is faced with the decision between network providers

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Replies (2)
Vodacom
Vodacom's reply05 Apr 2020, 12:58
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply06 Apr 2020, 09:37
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query. 

Regards,

Vodacom Consumer Website Team