Vodacom dishonest??

Item: Vodacom
Rating: 1
Author: Sonje M

Short version, I have tried 4 times to get answers to an incorrect upgrade on one of my numbers and no one helps, the team leader didnt call me back etc etc etc .... The bill arrived and I am being charged for something I did not agree to and I would likeit rectified or cancel contract and I will take my business elsewhere.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

15 Feb 2018, 16:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 Feb 2018, 16:22

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Sonje M's updateReviewer Update

22 Feb 2018, 07:35

Hi I am still waiting once again for the lady jennifer who was handling my complaint to call me again, last contact was on Friday, today is almost a week later and no response. Please sort out this issue today or I will go to the Ombudsman for unfair business practice.

Sonje M's update22 Feb 2018, 07:35

Reviewer Update

Sonje M's updateReviewer Update

28 Feb 2018, 07:46

Hi Why is no one coming back to me?

Sonje M's update28 Feb 2018, 07:46

Reviewer Update

Hi Why is no one coming back to me?