EL
Elias L
1 reviews | Active since Jan 2010
20 Nov 2015, 14:20
VODACOM DISGUSTS ME!!!
I have two mobile numbers with Vodacom, one Top-up prepaid and the other a normal contract. I am having a legal billing dispute with the contract number which my laywers are engaging with Vodacom already. Vodacom, in its wisdom, decided now to lock my Top-Up Prepaid number as well. What the HELLLLL!!!!!! This is the last business me, my family and my associates will ever give to Vodacom!!!!
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Replies (2)
Vodacom's replyOfficial
20 Nov 2015, 15:55Hello letebele,
As per our conversation I have processed a credit for your high out of bundle data charges on your October invoice. I have sent you an email with the goodwill offer letter and what your out standing balance is.
Kind regards
Maxwell
As per our conversation I have processed a credit for your high out of bundle data charges on your October invoice. I have sent you an email with the goodwill offer letter and what your out standing balance is.
Kind regards
Maxwell
Vodacom's reply20 Nov 2015, 15:55
Official
Hello letebele,
As per our conversation I have processed a credit for your high out of bundle data charges on your October invoice. I have sent you an email with the goodwill offer letter and what your out standing balance is.
Kind regards
Maxwell
As per our conversation I have processed a credit for your high out of bundle data charges on your October invoice. I have sent you an email with the goodwill offer letter and what your out standing balance is.
Kind regards
Maxwell
EL
Elias L's updateReviewer Update
03 Jan 2018, 16:56Vodacom has re-introduced the same problem as above. The resolution of the matter above included limits being placed on the number ********** 003 to prevent both in and out-of-bundle purchases after the limits has been used up. To my shock and disgust, the statement reflects that Vodacom allowed such purchases to go through for the month of November 2017. Please process a credit for this month as you have done in the previous case above. PLEASE ENSURE THAT THIS DOES NOT HAPPEN AGAIN AND LET ME KNOW WHEN IT IS DONE.
EL
Elias L's update03 Jan 2018, 16:56
Reviewer Update
Vodacom has re-introduced the same problem as above. The resolution of the matter above included limits being placed on the number ********** 003 to prevent both in and out-of-bundle purchases after the limits has been used up. To my shock and disgust, the statement reflects that Vodacom allowed such purchases to go through for the month of November 2017. Please process a credit for this month as you have done in the previous case above. PLEASE ENSURE THAT THIS DOES NOT HAPPEN AGAIN AND LET ME KNOW WHEN IT IS DONE.