Vodacom - Disgusting treatment and non-honoured agreement due to their own inefficiency

Ordered a Black Friday special from Vodacom last year. Vodcacom gave RAM incorrect contact details. Been fighting to get delivery since early December. RAM claims no-one at address, whilst I sat waiting for it. CCTV footage conclusively supports my argument that RAM never arrived. I also have voice-recorded (using ACR on every call) confirmation from RAM they updated my phone number where Vodacom keeps giving them some other random human's number.

I've mailed, begged, pleaded... and NO DELIVERY, NO RESPONSE from Vodacom until today from Lennon Samduth

"Kindy be advised the order failed delivery, the order cannot be reinstated because the package in question was deleted from the system in December, apologies for any inconvenience caused.

Regards, Lennon"

Of course it failed delivery!

1. You gave RAM the wrong number which apparently cannot be rectified no matter the effort 2. RAM never arrived at this location when they say they did. I physically waited at the front for them because Ive been down this road 3 times previously with the same combo VODACOM/RAM 3. CCTV footage will confirm 4. Waybill confirms you gave incorrect contact info. Of course I cannot answer a number that I've never owned or heard of ever.

Hence failed delivery. ALL Vodacom's fault.

Being a client 23 years on contract.. this is an absolute insult. "Sorry, we messed up everything regarding the delivery, we ensured you could do nothing about it, we've cancelled it, we also decided not to inform you in any way we were cancelling it, its a YOU problem though, soz for the inconvenience, we love you, Vodacom"

I expect this agreement to be honoured. This is disgusting from Vodacom.

Regards, Gavin Curtis