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hein S

1 reviews | Active since May 2020

11 May 2021, 11:21

Vodacom disgusting terrable service and *********** staff.

The absolute worst service I have ever received for a cell phone operator(Vodacom). Did upgrade was never told the phone was out of stock . Have been calling the call center everyday for the last week and been told a different story evry single time . The Vodacom call centre is useless they just keep telling you that the problem has been resolved but when you call back the next day they have no record of what they did the previous day. I have been with this network for many years spend thousands apon thousand with them and I am highly disgusted with the level of service they offer and the complete incompetence of the staff. Today is the best now that they can not answer me again they are just putting me on hold and then dropping the call. Terrable disgusting service.

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Replies (2)
Vodacom
Vodacom's reply11 May 2021, 11:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
hS
hein S's update13 May 2021, 10:22
Reviewer Update
There we go again. Vodacom called back from the complaints department telling me that they have sorted everything out and they have stock of all the items as per the upgrade. But surprise surprise when I called this morning to find out about the delivery have start telling me again they have no stock. Really this is becoming a joke it has been 2 weeks of lies and people bot having a clue what they doing . It seems like the goal for the employees at vodacom is only to get the upgrade or the new contract even if they do not have the products they selling and then it becomes your problem to chase them everyday to get what you ordered. My advice to anybody wanting to upgrade with vodacom via the call centre . Is DO NOT DO IT. Rather go to the other service providers .