Vodacom Disgusting services

In July 2023 my dad of 88 years of age canceled his contract with Vodacom after more than 25 years. I took him to the Vodashop in kroonstad where the people assisted us to cancel the contract. After long calls to HO Vodacom confirmed the contract was cancelled. So end august Vodacom deducted another installment. September the same happened again and Vodacom deducted another installment. We went back to the Kroonstad Vodashop. They called Vodacom HO again and they confirmed again that the contract was cancelled and that the refund will be done in 7 working days. End October the same happened again. We went back to the Vodashop and after long wait and calls again , Vodacom HO assured us the contract was cancelled and the refunds were pending. Same happened every month since October till end December 2023. Surely Vodacom can see that the last time the number was used was in June 2023? EMPTY PROMISES FROM THE WHOLE VODACOM COMPANY. How do Vodacom live with themselves knowing that they just take money from a pensioner with a limited income? What more can we do? Its clear that Vodacom will not assist. REF: *** CELL NO - ***