Vodacom Disgusting Service with Business Internet Wireless - S*** BILLING (I***)

Vodacom Disgusting Service with Business Internet Wireless - S*** BILLING (I***)

Please can you assist or recommend a solution for me.

I reported this issue to you on 2023/06/16 and I received the following message on your site: The business has rep**** privately, and only Robert A can view this message. Why do businesses and reviewers write private replies?

So far I have had a phone call from a person at Vodacom who said she would investigate it but NO written Message from Vodacom nor any solution to the problems I am experiencing. It seems that this is typical of their lack of commitment to Customer Services

I also addressed an e-mail to Mr. Goni Mahommed who is a Durban Manager and he has also failed to reply to my complaint. To be expected.

The perception is that Vodacom do not want to investigate problems caused by their lack of services and ignore all communication.

As you can see from my previous message the product that was sold to me, a wireless system was sold to me under false pretences, as the product was only designed as a business system but the seller gained a commission by getting a private person to purchase it. Is there an Ombudsman that looks into queries with ********* dealing with the Public Sector.

Please can you give me a solution to this problem and advise the South African Public to beware of the way that Vodacom acts and their total lack of Customer Services.

Kind regards

Robert Armstrong ***