Vodacom Disgusting Service with Business Internet Wireless - S*** BILLING (I***)

Vodacom Disgusting Service with Business Internet Wireless - S*** BILLING (I***)

Please can you assist or recommend a solution for me.

I reside at 17 Landman Road, Bluff, Durban and my Contact number is ***. I am a pensioner and I would have expected to have received better treatment in this regard.

In February 2021 I took out a contract for Internet Wireless with the Vodacom branch on the Bluff. The sales person sold me a contract designed for a business not a Pensioners household. The manager of the branch later told me that the sales person had knowingly sold this to me as I was not entitled to this “Special” but he received a bonus for the sale - very ethical service form Vodacom.

2 Weeks after the installation, Fibre was installed in our area and I presume that is why Vodacom were trying to get rid of their unwanted Internet Wireless as it was the same cost as the Fibre solution.

From the start I was not satisfied with the speed of transmission and started logging this in February 2022 to date.

I have tried to contact Vodacom’s Customer Service but they are only a data receiving depot and do absolutely nothing.

I have been to the store where I bought the system many times, and they cannot assist me there. . In February this year I was down for 8 consecutive days as there were no technicians who could resolve the issue.

Last weekend I had the same problem and below is the log of calls that I raised.

SR *** ( 2 Calls) 2023 06 07 SR *** 2023 06 08 SR *** 2023 06 09 SR *** 2023 06 10 SR *** 2023 06 11

On Monday a Fibre Technician arraived to investigate this problem and was amazed as the info at Vodacom lists this device as being in Parow, Cape Town. He advised me to cancel the contract after testing the device and seeing all the tests I have sent to Vodacom showing the transmission speed.

Please can someone advise me how to cancel this contract due to non-performance by Vodacom. Once this is cancelled I will look for a service provider for a fibre solution.

When I was employed I was the Manager of the Portnet IT Contact Centre and do know what good service entails, the service given by Vodacom is pathetic and there is no channel whereby problems can be escalated to a suitable person who can make decisions. This seems like a deliberate policy decision by Vodacom. Stores Managers are equally unable to assist,

Please advise a solution to this Problem.

Robert Armstrong ***