Vodacom - disgusting service to the elderly

Shame on you Vodacom, I have been a contract customer since 1994 but it seems this is not appreciated by your organisation. In this time whenever my contract is set to expire, one of your staff have contacted me to see what I want to do going forward. It appears this kind of customer service does not exist anymore and me, the customer, is expected to pay for your negligent staff practices. I have in the past 2 months spent more than 10 hours in total trying to sort out what has been billed to my account and why. My account expired in May - no phone call, no reminder - nothing to alert me. I was then lumbered with a full charge of the previous package as the discount was not applicable any more. So an account of over R1000 resulted! I am 76 years old so cannot afford this kind of thing and despite speaking to at least 10+ different people and being promised the extra charges would be reversed - nothing was done - promises made were not honoured - it was a case of just shut up and pay. I can assure you - loyalty means nothing - so I will not be renewing an account with you when it expires - you dont deserve loyal customers - you just dont care. SHAME on you.