1 reviews | Active since Sept 2023
VODACOM DISGUSTING SERVICE - NO HELP AT ALL PROBLEM NOT RESOLVE BY THEIR DAMNED TOBI APPLICATION
What ********** service.
I am highly irate. I have been trying for two days to reach a human being to speak to to resolve the problem I am suddenly experiencing after years of being a Vodacom Prepaid Customer
Sunday 16/02/2025 - Using *111# i did a detailed balanced check : ""you are on a Power Bonus package. Airtime R48.40 Recharge Airtime, R0.00 AirtimeAdvanced Data&Video 2.57GB valid until 28/02/25 of 4.5gB 30 Days Data Bundle 0KB valid until 16/02/2025 of 2.5GB 30 Days Bundle.....
Yesterday 18/02/2025 Balance Checked using *111# "you are on a Power Bonus package. Airtime R48.40 Recharge Airtime, R0.00 AirtimeAdvanced Data&Video 0KB GB valid until 28/02/25 of 4.5gB 30 Days Data Bundle 0KB valid until 16/02/2025 of 2.5GB 30 Days Bundle.....
WHERE DID THE 2.57GB go I want it refunded to me immediately
Yesterday 18/02/2025 at 08:39am I paid R400 and did a Max advance In order to get the phone operational again for whatsapp etc.
Today 19/02/2025 Balance Checked using #111# "you are on a Power Bonus package. Airtime R59.90 Recharge Airtime, R135.31 AirtimeAdvance. Voice: 60m0s valid until 29/02/2025 og Night shift 7 days Promo. Data&Video 4.02GB 30 Days Data Bundle 0KB valid until 28/02/2025 of 4.5GB 30 Days Bundle....."
WHERE DID .48GB go overnight ?
WIFI - I am permanently connected to my Wifi at Home (fibre connection) and dont use my phone at nights. ' During the days I use the Mizuphone App to make phone calls for canvassing (using WIFI connection).
WHERE IS THE DATA GOING????
Why am I unable to speak to a human. That stupid TOBI bot thing is absolutely darned useless.
Kindly respond forthwith as I had to use my grocery money to get more data and airtime.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
I would like to raise a Commendation for Excellent Service by Olivia Lilian, who contacted me on 19/02 at 16h59 telephonically, heard me out regarding the issue of the missing Data and promised to look into a resolution for the issue experienced.
Today at 20/02/2025 I received an SMS at 1:59pm advising me that my pre-paid account had been adjusted to replace and data lost and the airtime.
Thank you Olivia for calling me and talking to me as a human being (1), Thank you for listening to the problem (2), Thank you for arranging a resolution to the problem experienced (3).
At all times Olivia Lilian was extremely polite, well spoken and took time to listen to the problem.
RECOMMENDATION TO VODACOM SOUTH AFRICA :
Make alternative channels available for support of issues like this (As in a Human being to speak to) - Trust my judgement when I say that it will still be financially viable for you to actually pay a human being (or several) to assist with problems like this in person over the telephone - this assist in actual resolution of problems and with CUSTOMER RETENTION.
TOBI SUPPORT APP is FAR FROM IDEAL AND UNABLE TO RESOLVE PROBLEMS.
At best it is just a support mechanism to try and log the basic common experienced problems by Vodacom Clients.
TOBI SUPPORT APP was totally unable to assist or resolve with my issue.
MY THANKS TO HELLO PETER WEBSITE for allowing a platform in which to raise this issue to vodacom - Without it I would not have been able to get a resolution or even speak to a Human Being.
VODACOM Please ENSURE that OLIVIA LILIAN is acknowledge for her CUSTOMER SERVICE EXCELLENCE and for being a STAR REPRESENTATIVE OF THE VODACOM SOUTH AFRICA BRNAD.
Many thanks to all concerned.
I would like to raise a Commendation for Excellent Service by Olivia Lilian, who contacted me on 19/02 at 16h59 telephonically, heard me out regarding the issue of the missing Data and promised to look into a resolution for the issue experienced.
Today at 20/02/2025 I received an SMS at 1:59pm advising me that my pre-paid account had been adjusted to replace and data lost and the airtime.
Thank you Olivia for calling me and talking to me as a human being (1), Thank you for listening to the problem (2), Thank you for arranging a resolution to the problem experienced (3).
At all times Olivia Lilian was extremely polite, well spoken and took time to listen to the problem.
RECOMMENDATION TO VODACOM SOUTH AFRICA :
Make alternative channels available for support of issues like this (As in a Human being to speak to) - Trust my judgement when I say that it will still be financially viable for you to actually pay a human being (or several) to assist with problems like this in person over the telephone - this assist in actual resolution of problems and with CUSTOMER RETENTION.
TOBI SUPPORT APP is FAR FROM IDEAL AND UNABLE TO RESOLVE PROBLEMS.
At best it is just a support mechanism to try and log the basic common experienced problems by Vodacom Clients.
TOBI SUPPORT APP was totally unable to assist or resolve with my issue.
MY THANKS TO HELLO PETER WEBSITE for allowing a platform in which to raise this issue to vodacom - Without it I would not have been able to get a resolution or even speak to a Human Being.
VODACOM Please ENSURE that OLIVIA LILIAN is acknowledge for her CUSTOMER SERVICE EXCELLENCE and for being a STAR REPRESENTATIVE OF THE VODACOM SOUTH AFRICA BRNAD.
Many thanks to all concerned.