VODACOM DISGUSTING SERVICE

I live in Barrydale. On the 4th September we had a bad storm. Since then people using Vodacom have put in Fault Reports that we have no internet. I have myself phoned at least 5 times possibly 6. I have been without Internet for 10 days. Today when I called Vodacom, they have told me that I can expect to wait 14 days before the fault can be attended to. This is shocking service seeing that I am still have to pay for my contract fee. When requesting a refund, I get no answer. DISGUSTING SERVICE