PN
Paulos N
1 reviews | Active since Nov 2019
28 Nov 2019, 10:01
VODACOM DISGUSTING SERVICE
I bought a voice bundle using vodacom express, I urgently need to make calls and it keeps saying I don't have airtime, your client service is ending the call and its disgusting to be treated like a nobody when you are a good customer with multiple handsets... urgently assist!!!
Early this month I bought a whatsapp ticket for the whole month but it worked for less than a week and was told it was depleted however the balance still shows on my balances that I have a ticket, didn't complain because the client service answered my calls but now seems like low level of service is the new Vodacom standard.
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Replies (3)
Vodacom's replyOfficial
28 Nov 2019, 11:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply28 Nov 2019, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
PN
Paulos N's updateReviewer Update
30 Nov 2019, 09:56Thank you to the Vodacom social media team, they were hands on and they tried their best to understand my origin of my query and were able to reimburse me for the inconvenience. However it should not get to this point of complaining before I get the service I expect from Vodacom.
PN
Paulos N's update30 Nov 2019, 09:56
Reviewer Update
Thank you to the Vodacom social media team, they were hands on and they tried their best to understand my origin of my query and were able to reimburse me for the inconvenience. However it should not get to this point of complaining before I get the service I expect from Vodacom.
Vodacom's replyOfficial
04 Dec 2019, 15:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply04 Dec 2019, 15:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team