Vodacom Disgusting Service. Absolutely Mortified.

<p>On the 29/04/17 R856.00 was debited off my account , My normal debit is R558.00. I immediately called Vodacom to find out what’s going on the guy said this was for a 3 month data bundle I purchased on the Vodacom App which I never did and I never even downloaded the App. He said to me they will refund me it usually takes 3 days to happen. 9 days went by and I had no response or refund. So I called in on the 08/05/17 I was being transferred from person to person eventually I spoke to someone I was on the phone for over 10 minutes I was at work I was kept being put on hold eventually the lady says rudely says to me again that I need to hold yet again I said to her that she needs to call me back when she finds out what’s going on and she just proceeds to put me on hold I was so upset at the lack of respect. Anyway I continued to hold for another 5 minutes and cut the call. (Your calls are recorded so you can go and listen to it I will give you the exact date and time I called) I got no call back or anything. A while later I get an sms from Vodacom about satisfactory service I rep**** no and I got a call back from one of the ladies she then said to me their very busy at the moment so that’s why my refund hasn’t been done and that she will call me on Wednesday to let me know what’s happening this was a Monday that this happened. Well Thursday came and obviously I got no call back or response from Vodacom. Once again I had to call in , I was once again transferred numerous times to numerous different people and each time I have to tell them my issue over and over I mean don’t you know what’s going with your customers ? Do you not have any system ? Eventually I was transferred to a supervisor then I could hear her perfectly but she couldn’t hear me before I could even say anything she just says call me back and cuts the call I mean I have to keep calling and calling the supervisor couldn’t even pick the phone up and call me back to see what’s my issue. I was absolutely mortified with the lack of service from Vodacom. I then got another sms about satisfactory service and I rep**** no. A lady called me back I explained myself again for the 5th time and she then says to me I see this request has been close cause WE have decided that the debit was correct I then lost it. I mean firstly you don’t even have the courtesy to pick up the phone or sms your client to let them know what’s going on ? Or don’t even pick up the phone to let me explain my side of the story so you just feel it’s okay to just take people’s money just cause you decided. I told the lady my side of the story she then puts me on hold and says okay I will open the request again and we will refund you the money. So it has been 6 days again and I had no response or anything so I called in on the 16/05/17 the guy just said to me we still need to decide if you will get a refund regardless of what u are told , I mean seriously can you be lying to your clients and giving them incorrect information ? what’s the point of having that customer care line if u can’t go on what u are told will be done. Today I get and sms from Vodacom saying please note charges debited were valid and purchased on USSD. Seriously I’m not a retard I’m not going to download an APP buy a 3 month data bundle and then deny it. Cause that is what Vodacom is actually trying to say to me. Pointless having a huge building called Vodaworld when you treat your customers no respect what so ever and just take money that’s not yours without even giving an explanation. And this even about the money anymore it’s about respect and people spending their hard earned money on you and when it’s time to work and do your job you cant. It’s time we take a stand against corporate companies like you who take advantage and exploit your customers , Customers who have made you what you are today. We the people need to actually take our power back and give our support to more deserving establishments and then maybe you will value and respect your customers. I don’t need to write you long emails to tell you something is terribly wrong with your customer service you can just log onto hello peter and look at the unhappy and distraught customers all cause of the terrible and lack of service received. I will make it my mission to expose the type of business you are. After the experience I have had. I will do it for all the customers in SA.</p>