MG
Marc G

1 reviews | Active since Jun 2016

27 Jul 2023, 17:57

VODACOM…. DISGUSTING SERVICE

So after my post Vodacom contacted me a said they would look into my slow speed. Paying for a 20 up and down line but not even half that. After all my effort with the tech guy down loading line speeds at different times on different days he just vanished….. doesn’t reply to mails all calls. Very professional….So I contact the cancellation department explaining my situation about paying for something I’m not receiving and wanting to cancel….. only to find out that I will be contacted by another department…. Still waiting for that call. After all my efforts to solve this problem I’ve had enough. Will be stopping my debit order and returning my router to a Vodacom shop. You (Vodacom) should be ashamed the way you treat your clients after all we are the ones putting food on your table. DISGUSTING SERVICE

0
Replies (2)
Vodacom
Vodacom's reply28 Jul 2023, 07:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
MG
Marc G's update30 Jul 2023, 11:24
Reviewer Update
Sunday morning 11:20 and receiving 2mbps. Can’t even watch Netflix and yet I must pay over R600 a month. Useless