BP
Brandon P
1 reviews | Active since Jul 2022
06 Jul 2022, 10:10
VODACOM DISGUSTING SERVICE
HAVE BEING TRYING TO GET ***** DEPARTMENT TO DEAL WITH AN UPGRADE TO MY CELL NUMBER FOR 2 MONTHS, WITH NO LUCK. NO CORRESPONDENCE FROM THEM, NOT EVEN HELP FROM CLIENT SERVICES DEPARMENT. BEING CHARGED FOR A HAND PIECE I NEVER RECEIVED AND NEVER GAVE PERMISSION FOR THE UPGRADE TO BE DONE.
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Vodacom's replyOfficial
06 Jul 2022, 12:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jul 2022, 12:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Brandon P's updateReviewer Update
08 Jul 2022, 18:36Thank you for the response. I however had two of my numbers upgraded and am being charged, the other number in question is ***. I was told by your legal department that the investigation had been closed as the complaint had been “logged” incorrectly. Who’s fault is that?? I have resent all the necessary paperwork and received a new reference number. This issue still needs sorting out, as I am being charged for a hand set I didn’t receive and a upgrade package on this number as well.
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Brandon P's update08 Jul 2022, 18:36
Reviewer Update
Thank you for the response. I however had two of my numbers upgraded and am being charged, the other number in question is ***. I was told by your legal department that the investigation had been closed as the complaint had been “logged” incorrectly. Who’s fault is that?? I have resent all the necessary paperwork and received a new reference number. This issue still needs sorting out, as I am being charged for a hand set I didn’t receive and a upgrade package on this number as well.