Vodacom disgusting service

My girlfriend cancelled one of her contracts that was not used anymore, after have a scuffle with the Ladie refusing to want to cancel it at customer cares the following day her phone was suddenly reported ****** and put up as a ***** She has been struggling for 3 weeks to get her phone off blacklisting. She can not get to a higher position person than the customer care consultants who all keep saying the same thing [The manger is in a meeting and will call back]

She has submitted the proof of the original purchase slip of the phones that was bought 2 years ago with a affidavit.

Vodacom have employed people in position that are *********** in there job title.The fault is lying on there side. The disgusting service will never change.