Vodacom disgusting service

I had app**** for a cellphone contract on the 26.11.2018 at Vodacom N1 City and was told that I don't meet Vodacom Vetting Criteria which was shocking to me as I have a very good score to my name. I then phoned 22.01.2019 and was told by Vodacom that the application that the store did was pending for more documentation. now I have been asking for this application to be cancelled and its taken since yesterday to have this cancelled. then I have to phone the accounts department as my account is showing Current and it should specify Settle as I have been on prepaid for a long time already and apparently this is what is causing my application not to go through. so can I please get my application cancelled so that I can proceed to my next steps and get my contract as I am battling with the phone that I have and is very unreliable. sort our the status on my account from current to settle so that I can proceed. I need a answer today still please as I don't think its fair that I am being treated this way and having to phone around after Vodacom.