FC
Fabio C

1 reviews | Active since Dec 2022

29 Dec 2022, 09:55

VODACOM - Disgusting Service

Horrible service, got treated like dirt by the "manager" of the service department, I was told it would be less than 24 hours and I would be up and running on the VODACOM network, After now more than 128 hours, I still cannot use my phone (ie I cannot make/take calls/smses, I cannot use any data, my phone is basically useless at the moment) they keep asking me to restart my phone, to wait a little longer, remove the SIM try it in another phone try another SIM in my phone, I jumped through all of their hoops and still I am unable to work, after being treated like absolute dirt, the "manager" shouted at me and told me there is nothing that he can do, he didn't even apologise or try to help me, I have called in multiple times and just keep getting the same service, this is absolutely disgusting!!!

0
Replies (3)
Vodacom
Vodacom's reply29 Dec 2022, 09:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
FC
Fabio C's update29 Dec 2022, 10:12
Reviewer Update
Hi sorry you cannot contact me due to the fact that my SIM is still NOT WORKING even after 9 days, it is still not working, so if possible please can you send all correspondence here until it is sorted
FC
Fabio C's update08 Jan 2023, 18:59
Reviewer Update
That is what you keep telling me to
But it is not working in my phone