Vodacom disgusting service

App**** for an upgrade on 17/6/2023 @ Vodacom 4U - East Rand Mall.

The following month, I discovered that the top up which I canceled telephonically while in the store was never discontinued as I requested.

I have called Vodacom 3 times to cancel the top ups and each time it is not done. *** / ***.

Useless to go into the store as the Vodacom agents always give the same story. They are unable to help and I must call to get the top up canceled.

Vodacom is useless as I have tried everything even sent an email to their customer care on the 17 Sept 2023. Still no response.

The Vodacom store agents aren't even willing to lift a finger to assist a client who has had 3 strokes and is unable to talk.

Disgusting service in store and telephonically.