KV
Karl V
1 reviews | Active since May 2023
09 May 2023, 19:13
Vodacom disgusting ****s
Worst service **** to the client just to get them not to handle the issue of my still to date they have not put in any effort to even phone back -- just took the money
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 May 2023, 08:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2023, 08:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 May 2023, 10:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows you have been contacted on the 10-05-2023 by the relevant department and feedback provided is correct. On the call you did confirm that you are aware of the two contracts taken out in store in 2021 for *** and ***. The usage on the account relates to data bundles that were purchased via self help options (USSD) and any unauthorized usages to be done and customer will be held liable for these chargers.
Should you not be in possession of the simcards, its your responsibility as the customer to notify Vodacom and report the simcards as lost or ******. Regards Consumer Website Team
Should you not be in possession of the simcards, its your responsibility as the customer to notify Vodacom and report the simcards as lost or ******. Regards Consumer Website Team
Best regards,
Vodacom's reply11 May 2023, 10:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows you have been contacted on the 10-05-2023 by the relevant department and feedback provided is correct. On the call you did confirm that you are aware of the two contracts taken out in store in 2021 for *** and ***. The usage on the account relates to data bundles that were purchased via self help options (USSD) and any unauthorized usages to be done and customer will be held liable for these chargers.
Should you not be in possession of the simcards, its your responsibility as the customer to notify Vodacom and report the simcards as lost or ******. Regards Consumer Website Team
Should you not be in possession of the simcards, its your responsibility as the customer to notify Vodacom and report the simcards as lost or ******. Regards Consumer Website Team
Best regards,