Vodacom Disgusting Customer Experience

A ********** upgrade took place on my vodacom account. This was done at the iStore shop in Eastgate Mall.

I logged a case with their ***** department, did they even get back to me? No, next thing my phone is being blacked, R24000 is being debit, Vodacom knowing very well that I the customer did not request the upgrade they still went along and tried to debit R24000 from my account!!!

Today I call them I received thee most discusting customer service ever. I am just waiting on things to get better on my side and then I'm leaving Vodacom.

Check to make sure when you taking a contract with them that they put a note on your account or something to state when you would want an upgrade etc...