AS
Albert S

1 reviews | Active since Oct 2011

10 Mar 2021, 13:11

Vodacom - Disgusting ****** who won't let you go

I have been trying to cancel my 2 contracts with Vodacom for 3 weeks, starting 18 February 2021. To date, 10 March 2021, i have called the cancellations department every day to resolve this matter. Every time i speak to someone else who says they will cancel. Next person says they will escalate the matter, and get the previous person to call me back before end of the day. I am yet to receive a call back, my contracts are yet to be cancelled and i have yet to receive a written confirmation of any of this. And while all of this is going on, Vodacom is happily billing, and will in all likelihood stuff up my credit rating and take legal action should i forcefully stop the debit orders.

Fortunately consumers have rights and defenders in the public and private sector who love fights like these with corporate ***holes like Vodacom. Sorry for the operators involved, you will now be taking the heat for your corporate overlords.

This is pathetic and disgusting.

0
Replies (3)
AS
Albert S's update10 Mar 2021, 13:36
Reviewer Update
UPDATE: I am now directing this matter to the Ombudsman and my lawyers as Vodacom and their operators in the cancellations department clearly have no interest in doing their jobs.
Vodacom
Vodacom's reply10 Mar 2021, 19:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AS
Albert S's update10 Mar 2021, 19:21
Reviewer Update
Thanks Vodacom, I'll just hold my breath till then