LB
Lorrain B
1 reviews | Active since Nov 2018
27 Nov 2018, 18:13
Vodacom disgusted
I have been with Vodacom for over 15 years and have 3 contracts with them. I now called again and after holding on for over 45 minutes I was told that I didn't qualify for the deal. This is not the first unresolved query I have had with Vodacom. I now want to cancel all my contracts with them. They don't deserve loyalty from their clients since they don't have any loyalty to their clients.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Nov 2018, 18:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2018, 18:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Nov 2018, 09:57Dear Lorrain,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply28 Nov 2018, 09:57
Official
Dear Lorrain,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
LB
Lorrain B's updateReviewer Update
28 Nov 2018, 10:07I just had a call from Ashwin and the problem was not resolved. He claims the deal was discontinued on the day. If that was the case they should of had it removed and if i did not get a confirmation email i would of chose another deal. He is just as useless as all the other Vodacom consultants i had to deal with. He had absolutely no alternatives and claims if i want to cancel i must pay cancellation fees. This is what Vodacom call loyalty to their clients. I will be laying a formal compliant with the ombudsman and will advise everybody never to deal with Vodacom. I will ensure all my family and friends who deal with Vodacom never to upgrade with them and to cancel as soon as they can.
LB
Lorrain B's update28 Nov 2018, 10:07
Reviewer Update
I just had a call from Ashwin and the problem was not resolved. He claims the deal was discontinued on the day. If that was the case they should of had it removed and if i did not get a confirmation email i would of chose another deal. He is just as useless as all the other Vodacom consultants i had to deal with. He had absolutely no alternatives and claims if i want to cancel i must pay cancellation fees. This is what Vodacom call loyalty to their clients. I will be laying a formal compliant with the ombudsman and will advise everybody never to deal with Vodacom. I will ensure all my family and friends who deal with Vodacom never to upgrade with them and to cancel as soon as they can.