GM
Gian M
1 reviews | Active since Dec 2014
28 Sept 2020, 10:13
Vodacom disgraceful
I have been a Vodacom client since the inception of cell phones! Thats a quarter of a century. My phone spend has always been over 1k per month minimum. In July I had my phone and laptop ******. If that wasnt enough after upgrading I was charged twice for July's billing on 2 separate contracts?! They are interested in resolving issue. I now travelled near the Botswana border and had my phone on GPS and whatsapp. Got a R800 bill from Vodacom for roaming charges without leaving SA!! Must add this company to the list of organized crime in this country.
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Replies (2)
Vodacom's replyOfficial
28 Sept 2020, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2020, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Sept 2020, 11:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with the relevent department on the 29-09-2020 and was advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2020, 11:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with the relevent department on the 29-09-2020 and was advised accordingly. Regards Consumer Website Team
Best regards,