HGVS
Hendrik G Van Staden

1 reviews | Active since Jan 2012

04 Dec 2018, 16:22

VODACOM Disgrace to South Africa, *****, Number Deleted ETC

October 2017 Vodacom allowed ***** on my account of more than R20000. I contacted the ***** department numerous times as well as sent about 6 Emails. Also phoned. Never got any reply !!!

Then randomly I was moved from one contract to another without event telling me. I just realized one day that I am ons a different contract that I have asked for.

Then earlier this year after vodacom was sorting out the ***** on my account, my account got a little in arrears. Then I paid in small amounts at vodacom shops now and then

About a month ago, suddenly I went on a R750 airtime again that was again not initiated by me. BUT HERE COMES THE ACTUAL PROBLEM!!! Then without even contacting me again for a payment arrangement or agreement to pay off my account, VODACOM just erased my number OFF the network, ***!!!! Eventually I paid up my account and it is now settled in full. STILL VODACOM does not want to unblock my number. ***FFFFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE ALREADY LOST WORK AND JOBS to the amount of ABOUT R60000, because clients could not get hold of me. I AM FURIOUS!!! ANd DONT Tell me VOdacom can not give my number back. IT is a simple administrative decision and the click of a few buttons on a computer. It is that simple. The IT world and technology is more than advanced enough to be able to give my number back.

VODACOM!!!!! YOU ARE A COMPLETE DISGRACE TO THE MOBILE PHONE INDUSTRY, TO YOUR COUNTRY AND TO YOUR EMPLOYEES!!!! VODACOM DOES NOT EVEN DESERVE TO BE A MOBILE SERVICE PROVIDER and NETWORK ANYMORE.

If this is the way you treat your customers, you deserve to be taken to court to pay for my losses.

VODACOM!!!! You have 3 working days to get back to me, UNBLOCK my number before I go to the media to warm other customers against your disastrous and unacceptable service and behavour. I mean, first VODACOM allows ***** on my account, then without my permission change my package, AND then without contacting me for a payment arrangement to pay off my account, Deleting my NUMBER OFF the vodacom network. ***FFFFFFF

THIS IS ABSOLUTE BULL**** Vodacom! Get back to me ASAP, as I will have NO other choice but to go straight to the media and sue for LOST OF INCOME of THOUSANDS of Rands.

0
Replies (1)
Vodacom
Vodacom's reply04 Dec 2018, 17:11
Official
 
Dear Customer, 

Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team