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rene S

1 reviews | Active since Aug 2009

05 Oct 2021, 17:05

VODACOM DISGRACE AND RUDE STAFF AND *******

I Paid vodacom R1826 as the told me in August my acccount is in arrears despite sending them mails my bank details changed but of course they did nothing, so i paid the arrears and they charge R188 for non payment, ok now i changed bank details again on the 25.09.2021 i phoned to tell them my new details and guess what they did not take off the R850, so I paid the amount in on the 25th.09.2021, on;y to be told i never paid, and now they have the proof and locked my phone again saying i owe R1900 plus and i must pay, and that this was caused because I done a only payment on there site of R1000 and got my OPT from the bank for the payment, to be told now it bounced, but it never did, so i get proof and call again, only to hear...you have called numerus times today.. good by, dispite them putting the phone down in your ear, talk to people like **** and cannot do there financials right and we have to prove it and explain it and they still argue with there clients, i am so disgusted, people really need to move away from them, they rude and, now what R1900 plus from me again..can they not have a proper accounting system, and were is costumer service, and who gives them the right to speak to us like we nothing, and why can they not doo there job and fix there error, why must we now take time off work and run around and prove and do there job for them. tey disgusting.

0
Replies (7)
Vodacom
Vodacom's reply06 Oct 2021, 07:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
rS
rene S's update06 Oct 2021, 09:57
Reviewer Update
i JUST PAID R340 TO GET STATEMENTS TO PROVE I PAID VODACOM, NO CALLED ME YET AND I AM LOOSING MONEY TO PROVE TO VODACOM THEY ARE PAID AND MY ACCOUNT IS BLOCKED, SO VODACOM DONT YOU THINK YOU NEED TO PAY ME BACK MY BANK CHARGES TO PROVE YOUR COLLECTION DEPARTMENT MESSED UP AND MY ACCOUNT IS NOT IN ARREARS.

NOW WHEN WILL THEY CALL ME TO FIX THIS, AS THEY REALLY ARE *****ING AND ******** PEOPLE WITH THE INCOMPENTENT STAFF THEY EMPLOY. i want answers please, OR I WANT TO START A CLASS ACTION AGAINST VODACOM AND WANT EVERY PERSON WHO WAS ********** TO CALL ME SO WE CAN GET AN ATTORNEY AND TAKE THIS TO THE PAPERS
rS
rene S's update07 Oct 2021, 10:44
Reviewer Update
Hi

I really believe now this is a racial issue as the african staff talk to us white people like really bad and put the phone down in our ears, and no one has called me yet, in saying this I am going to go as high as I can go , and take this to all the papers, and seek legal council, if you cannot employ people to do there jobs what does that say about VODACOM, its a disgrace and really now believe its become a racial issue, because right after speaking to the women, she put the phone down in my ear and within seconds locked my device.

I want something done now, because I will not take this anymore this country ethics are all wrong and the staff employed have no people skills and think that they will show me as a white person what they can do to me by locking my phone.... this is not over by a long shot.. big tech hay... let me now show you what I as a person can do, and I will get every south african with issues like this to help take this further and stand together
rS
rene S's update07 Oct 2021, 12:32
Reviewer Update
PEOPLE WHO HAVING ISSUES PHONE ALL THE PAPERS, GET HOLD OF NEIL DE BEER AT THE UIM, AND CONTACT LOVING LIFE COMMUNITY CHANNEL.

VODACOM NEEDS TO STOP THIS NOW.... AND BE EXPOSED, PLEASE PEOPLE DONT BACK DOWN EXPOSE THEM, THEY ****** AGAINST WHITE PEOPLE AND THEY TREAT US LIKE THE **** OF THE EARTH..
rS
rene S's update08 Oct 2021, 12:41
Reviewer Update
no , they have not responded to me at all, its a lie, not 1 message or personal call yet
rS
rene S's update08 Oct 2021, 12:43
Reviewer Update
Hi

i have had no feed back dispite them saying they contacted me, i heard nothing at all
rS
rene S's update08 Oct 2021, 12:51
Reviewer Update
oh, please maybe because if i get a call it gets dropped when i answer, and / or driving on hiway, so call me like a normal person, you have my email and you have my number, i have my phone it is next to me from 5.30 in the morning till 4 pm and then from 4.30 pm to midnight, and you say you cannot get hold of me, stop trying to act , you know you dont care, and all you do it want me to phone you on my time to explain my story again , to be treated with ************** and like some half human hybred... come on Vodacom put your money were your mouth is and do your job...