1 reviews | Active since Apr 2017
VODACOM DISGRACE
<p>I call Vodacom for a premature cancellation quote on the 25th of Feb. They can't help me i must phone back after their invoice days. So i phone back on the 6th of MArch and get the quote. Pay the amount, phone them twice to comfirm that they received my payment and on both recardings do they confirm that i will not have another installment and that my contact is now cancelled. Come end of March they deduct another installment and say that the quote they gave didn't include the current invoice month(take into account that i did phone in FEB). No one wants to assisst me. they transfer me from one department to another each time telling me the same thing. When phoninh Vodacom be assured that you are phoning for a quote +ONE INSTALLMENT. Regardless of the fact that their quote sais "outstanding balance - 0.00" </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
