BS
Brendan S

1 reviews | Active since Apr 2014

08 Nov 2024, 08:58

Vodacom discriminatory pricing

This company loves to milk their customers for everything they are worth. A few months ago I noticed that the data deal that I used to purchase disappeared from the VodaPay store page. I was frustrated, but didn't think much of it until a friend of mine mentioned that he was getting an even better deal. I compared the deals that he was offered to what I was offered. He was getting substantially better deals than me (essentially getting data for R20/gb) while my best offer was Around R80/gb). I have checked on other friends and familie's phones and I have noticed that those on contract seem to get substantially worse deals. I guess they know we are locked in and see it as they can do whatever they want, whereas they need to continuously prove themselves to the non contract clients. What a way to show loyalty.

So essentially if you are on a contract you pay at least 4 x more for data, I am stuck for another 2 years and I am regretting renewing my contract. I am looking forward to the day that they call me to do my next upgrade (although then I seem them attempting to come to the party when they realise they are going to lose my contract)

VODACOM to be clear I am passed the point where you can rectify this. Please do not contact me, this is for the sole purpose of raising awareness of your ****my business practices.

0
Replies (3)
Vodacom
Vodacom's reply08 Nov 2024, 10:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
BS
Brendan S's update08 Nov 2024, 11:01
Reviewer Update
Gotta love that Vodacom copy pasta :)
BS
Brendan S's update18 Nov 2024, 13:07
Reviewer Update
Patience while you do absolutely nothing about it?


For anyone reading this thread, this is Vodacom's private reply.

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Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that you have reached the Social Media page as well and the Consultant(s) have been in contact with you. We apologize for the inconvenience and appreciate your patience.
Regards

Vodacom Consumer Website Team
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