Vodacom ************** or just dismal service ?

My mom is 84 this year and lives in a retirement village and always running out of air time & data, so I decided to get her a basic contract, which would replenish automatically. In March 2022 I tried getting everything sorted at a Vodacom shop, which was one headache after another and never got an answer for the application. I thought online would be easier ! After making the application sending the documents requested and receiving an email from Vodacom to say the application was approved, the delivery never happened. After numerous follow up calls, emails and talking to Vodacom consultants about this application, I was still getting nowhere ! Finally one consultant told me that Vodacom do not finalize contracts with elderly women ! She had seen it many, many times. After my experience it seemed plausible ! In terms of the License, Vodacom may not discriminate in any way, shape or form. I made a complaint with ICASA. It took about a week after my complaint to ICASA for someone at Vodacom to call me, while I was driving, so I could not take her contact details. She could see the application but could not give me any answers at the time. She said she would "investigate" and come back to me. I requested that she emails me with feedback for my complaint, that way I also have a record and someone's contact details. As expected, no email received, no further contact from her or Vodacom, apart from an SMS from Vodacom to say my "Service Ticket" has been closed. So I guess they can discriminate.

Meanwhile a ********** contract by Vodacom dealer 4Square arrived for delivery, iPhone 13 on a R980/month contract for 3 years How does 4Square implement a contract without my application ? But Vodacom can't implement a legitimate contract for R200 !

So 2 issues here, 1. seems Vodacom discriminates against elderly women ? 2. seems Vodacom loosely shares clients confidential information ?