JV
Johan V
1 reviews | Active since Aug 2012
19 Nov 2018, 14:48
Vodacom **************
On 30 October 2018, I was ******, my handset was taken from me, I immediately called Vodacom to block my phone and sim card. When I took the contract, Vodacom told me that my handset insurance is included in my monthly payment. On 30 October 2018, when I reported my handset ******, suddenly I was told that I do have insurance and Vodacom refuses to assist me to obtain a new handset. Negligence on their part is now putting me in an unacceptable position. Nobody phoned me back as promised on 30 October 2018. I phoned them this morning and they are not interested in assisting me, I have the recording of the call, where do I post it ?
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Replies (2)
Vodacom's replyOfficial
19 Nov 2018, 17:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Nov 2018, 17:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Nov 2018, 19:48Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply19 Nov 2018, 19:48
Official
Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,