Vodacom discriminates unfair treatment

Vodacom does not care about the individual consumer. I app**** to upgrade but the upgrade was denied becaise of Debt Restructure. I provided the nessesary documents to advise that the account has been disclosed to the Institution and that I am allowed to upgrade. I am point being declined becaise of the status and no consultant phones back with any substantial information. The person doing the approvals cannot be contacted as they do not deal with the customers and the consultants are useless. My account is not in arrears and is paid promptly every month. Even the debt restructure institution cannot believe that Vodacom is giving me a hard time about this. I find this service unacceptable and I feel victimised and discriminated againts. I have logged a call with the Consumer Protector as well. Everytine I have phoned in Jan 2020 I have logged numerous calls and wasted my time all for nothing. Individuals have no merit with Vodacom