EG
Elrika G

1 reviews | Active since Jun 2020

19 Jun 2020, 15:44

VODACOM DISCRIMINATES AGAINST POOR PEOPLE!!!

I have had my Vodacom account since the 25th of November 2008!!!!!!!!!! I recently (2 years ago) had to go under debt review to be able to to keep a roof over myself and my son's heads, due to his father not paying maintenance as he should. My phone was ****** twice in the last 2 years, forcing me to borrow a phone and waiting for my upgrade. When I visited a Vodacom store last weekend I was told that I would not be able to upgrade, due to the fact that I am under debt review. I HAVE NEVER MISSED A PAYMENT AND ALWAYS KEEP MY ACCOUNT PAID UP TO DATE AND ON TIME. I will not be able to buy a phone cash.

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Replies (1)
Vodacom
Vodacom's reply20 Jun 2020, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team