1 reviews | Active since Dec 2016
Vodacom Discriminates
<p>Hi,</p> <p>I have been trying to get a cellular contract from Vodacom but Vodacom is adamant on not giving me a contract just becuase i dont bank with the bigh 5 banks in South Africa.</p> <p>Vodacom has been doing debit orders for other customers from the bank where my account is, but in my case Vodacom is making it impossible to get a cellular contract through a debit order from my bank.</p> <p>Is this ************** a stated policy of Vodacom to favor only the big 5 banks and not to allow customers from other banks to get contracts ?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
No contact by any consultant from VODACOM.
No progress on the issue so far.
No contact by any consultant from VODACOM.
No progress on the issue so far.
Now you guys are saying that the issue has been closed from your side.
How can VODACOM close down an issue without resolving it.
Also Vodacom is giving out incorrect and false statements that VODACOM system is not picking up the bank. when an online sales agent contacted me one month earlier he did find the bank in the system and also confirmed its location and branch code to me.
SEcondly, VODACOM is making debit orders for other customers from the same Bank but in my case is discriminating against me and telling me that the bank is not being picked up in the system
Now you guys are saying that the issue has been closed from your side.
How can VODACOM close down an issue without resolving it.
Also Vodacom is giving out incorrect and false statements that VODACOM system is not picking up the bank. when an online sales agent contacted me one month earlier he did find the bank in the system and also confirmed its location and branch code to me.
SEcondly, VODACOM is making debit orders for other customers from the same Bank but in my case is discriminating against me and telling me that the bank is not being picked up in the system
issue still pending.
no update from Vodacom.
Nothing done as of today.... looks like there is a pattern of delaying things in Vodacom.
issue still pending.
no update from Vodacom.
Nothing done as of today.... looks like there is a pattern of delaying things in Vodacom.