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charnette C
1 reviews | Active since May 2013
01 Jul 2021, 19:10
Vodacom discriminares
I am a Vodacom customer for 8 years now. All of the sudden they can not upgrade my contract because of debt review. My cellphone does not form part of my debt review and I have successfully upgraded before. No one gives any answers. Fed up.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Jul 2021, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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charnette C's updateReviewer Update
02 Jul 2021, 14:07My Vodacom contract does not fall under my debt review hence your collection team does not hesitate to call when I am R1 in arrears, ontherwise this would have not been allowed. I have been under debt review for more than 3 years and this has never been a problem, hence I need to then sort this out with my Debt Councellor and yourself as it seems like I have been **** to. Paying and paying for 8 years. If this is an amendment as stared forward this to me as I only see for new contracts not upgrades
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charnette C's update02 Jul 2021, 14:07
Reviewer Update
My Vodacom contract does not fall under my debt review hence your collection team does not hesitate to call when I am R1 in arrears, ontherwise this would have not been allowed. I have been under debt review for more than 3 years and this has never been a problem, hence I need to then sort this out with my Debt Councellor and yourself as it seems like I have been **** to. Paying and paying for 8 years. If this is an amendment as stared forward this to me as I only see for new contracts not upgrades
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charnette C's updateReviewer Update
06 Jul 2021, 11:16Please assist. Your reply says I would qualify for finance deals. So what is the problem?
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charnette C's update06 Jul 2021, 11:16
Reviewer Update
Please assist. Your reply says I would qualify for finance deals. So what is the problem?