JD
Jesse D
1 reviews | Active since Jan 2017
21 Nov 2018, 11:57
Vodacom Discrepancies
This is the 3rd complaint I've had against vodacom in the past few months and I am seriously considering switching to a new network. Prior to this I was not receiving my bonus airtime, and now I have filled airtime twice this morning, made a 35 second call and lost all my airtime, including the bonus airtime. This is incredibly ridiculous and I honestly don't know what to do from here. The airtime I our based far exceeded the billing per second, so I need an explanation and reimbur*****t.
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Replies (2)
Vodacom's replyOfficial
21 Nov 2018, 12:52 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2018, 12:52
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Nov 2018, 14:47 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2018, 14:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,