ZS
Zukisani S

1 reviews | Active since Apr 2014

24 Mar 2016, 12:01

Vodacom Disconnects without warning

My line has been FULLY SUSPENDED due to an unpaid premium that I was never informed by Vodacom that I am owing. The last time I checked, in January or February 2016, I was informed that my account is in R1600 + arrears, of which I made a full payment for this and it was handled. Now, in March 2016, with a prepaid sim card (as the contract expired in December 2015) my sim card has been HARD-LOCKED, meaning that, I am unable to received any calls whatsoever, for 2GB Data that I receive for a laptop which I received in December 2015. Now, Vodacom Customer care and Vodacom Accounts department are throwing me from pillar to post as if I requested to lose weight. <br> <br> You know what Peter, I do not even think this is worth me writing this complaint because I am asking myself a question: \how will this complaint help me\"...then I answer myself....I am just angry and am not thinking reasonably at this moment as the emotions are taking over but you know what...**** VODACOM SOUTH AFRICA for their ***...I've been tolerating this **** for a long time now and can no longer do it because they just cause stress and depression...Let me go see what **** CellC will give me. <br> "

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Replies (1)
Vodacom
Vodacom's reply24 Mar 2016, 12:38
Official
Hello Zukisani.Situnda,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,