KM
Katlego M

1 reviews | Active since Oct 2019

23 Feb 2021, 09:40

Vodacom disconnecting people during hard times of covid by flexing its monopoly as a telecommunication giant

I have been with vodacom for the past eight year last lost my job i wasnt able to keep up with my contract for number which was prepaid but had an rental line still under contract with them but what really facinating is that my intial number *** was already a prepaid as it contract was paid up but my rental line contract was ending on october 2020 but due to the covid and loosing my job life was difficult cause vodacom wasnt my only financial obligation i do have other obligation that under law i have to be paid only finding some financial stability or employment have called countless times to make an arrerangements but the cut off the intial number that is a prepaid and also the rental one also now my life is at the beginning with all my contact its no longer working dont have a problem with the rental line but my intial number thats its prepaid has the last eigth years worth of connections with family and opportunities all gone because of vodacom market greed and monopoly. I will settle my account in due time as i have recently found employment and i will be able to be financial stable and in say so vodacom its obligated not to allocate that number to anyone as all my passwords to personal life are send there and as we currently speak i have been locked out of my social media sites that creates opportunities in my life for some extra creative work and income. Im total disgranted by the fact that im held hostage by this big multimedia empire due to greed and lack of empthy to its one loyal and longest customer even when people were migrating to other networks i remained with the under the same contract i have made countless arreagements to show that im fully committed even though it was tough year and i know that my recordings with countless consultants can atest to my willingsness to committ to pay even though i was in a tough corner as i was the only breadwinner at home what ever that came through the last ten months had go towards my family necessary needs not forgetting that i still have financial obligations and im making a pledge that my number should not be recycle as i will make the payments until i settle it then i would expect my number to be reactivated so i can retrieve my value information attached to the number.

Just know that i feel that vodacom has taken advantage of the tough time we went through last year to impose its greed and absolute empthy to its loyal customers by contravining and impacting our consumer acts due to a natural pandemic that we did not have control over but i still assure you that i will settle my debt and after decide my faith with this multi abusive company.

Im hurt by my loyalty it has been thank with a gag.

0
Replies (2)
Vodacom
Vodacom's reply23 Feb 2021, 10:28
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
KM
Katlego M's update23 Feb 2021, 14:37
Reviewer Update
So now that I have voiced my opinion regarding the treated me now you are using your legal department and on top of that the was lenience for people who lost their jobs during the pandemic and now I had to start over again to show I'm loyal to this multi cartel telecommunication company one of my contract was paid up and the other was due in October.

prior to this ridiculous response the was someone whom suppose to contact me but no one did as its the norm with your useless company whom are profit driven the same treatment its the one I have been getting since the beginning my biggest concern its the *** as my Gmail pins go there I'm unable to retrieve it cause Vodacom has held me hostage all my business platform are suffering due to the connection developed through emails I have been to collections department now it the legal department just ************ tactics tell them to contact me...as I'm the first to contact you that shows commitment there.