Vodacom Disconnecting line

I have spoken to Vodacom at first which they incorrectly charged me also charged me for itemized billing and also I never have service for 4 to 6 months ,then I was insured a credit into Vodacom account and also compensation and also a refund on my data and airtime I did not receive but this has not happened ,without informing me they disconnect my number which I need and is linked to my banks ,LinkedIn & social media ,ect career profile ,please can Vodacom resolve this issue also they Handed it two 3rd party debt collectors which should not been ,I will report a official complain to Ombudsman and regulators as no one is helping me resolve issue Vodacom is still not replying to me ,I received a message from from ceo and srm email telling me that they will resolve issue if I make a payment to Vodacom ,then I received anther message stating the following: Collections our records reflect that the account has been fully deleted and the account is handed over to an external collector by the name of Burnard Raaf. They can be contacted on *** alternatively *** and they will assist and advise accordingly.

This does not resolve the issue ,Vodacom insured me the issue will be resolved I been emailing ceo office and head office and Srm email & customer care no one resolving issue ,please help ,I wish I have the regulator contact details maybe they can resolve the issue , I need my number from Vodacom as this number I had for 21 plus years and yourl disconnect me without informing me