Vodacom disconnected my mobile phone service even though I've paid up.

<p>A Vodacom automated system call generated approximately 2 weeks ago and an automated voice asked when the system can authorize a debit payment. I then authorized it and then it failed heavily and this could not be explained as to why this happened, even by a trained Vodacom consultant. Long story short. I missed a mobile account payment by a few days and promised to pay on a specific date as asked by the automated system. Bank Account was debited on specified date and outstanding amount paid to Vodacom. They nevertheless disconnected me and said they're not at fault and refused to reconnect saying it will take approximately 3days. I've been with Vodacom for 14years and always rated them very highly, if not the best. I have an account with 3 handsets and 2 data contacts. Their service have dropped down to the lowest level. I'm a loyal customer. </p>