CJ
Claudette J
1 reviews | Active since Oct 2021
28 Oct 2025, 08:03
Vodacom disconnected my line
I have been a client for 30 years with Vodacom on debit order. At the brink of me leaving SA to USA, Vodacom disconnected my number saying I owe them fees. Only to find out that they somehow changed my debit order to cash payment and swapped banking details to an old one on their system. All of this change happened after I did an upgrade at the Sandton Vodashop a month ago. It was absolutely nerve wrecking especially having hours left before I boarded the plane. I want to thank Threshay, Tanya Dupree and Nomthandazo for helping resolve this issue.
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Replies (1)Vodacom's replyOfficial
28 Oct 2025, 10:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2025, 10:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
