VODACOM DISASTROUS CUSTOMER SERVICE

Item: Vodacom
Rating: 1
Author: John M

My phone is cut off now for 3 days. It says I have no airtime. I have airtime when I log in and check, Their so called customer support person says she has referred it to technical but nothing happens.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

25 Feb 2021, 07:35

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply25 Feb 2021, 07:35

Official

John M's updateReviewer Update

25 Feb 2021, 09:30

The Consultant did reply. Could not help. Said it would be elevated. nothing has happened. Still no service

John M's update25 Feb 2021, 09:30

Reviewer Update

The Consultant did reply. Could not help. Said it would be elevated. nothing has happened. Still no service

John M's updateReviewer Update

26 Feb 2021, 12:01

*******. Your consultant promised to call back at 1000 this morning. My spare phone *** is on. Had used the number. This is now day 4 of no service. you are a disgraceful company

John M's update26 Feb 2021, 12:01

Reviewer Update

*******. Your consultant promised to call back at 1000 this morning. My spare phone *** is on. Had used the number. This is now day 4 of no service. you are a disgraceful company

John M's updateReviewer Update

26 Feb 2021, 12:02

*******. Your consultant promised to call back at 1000 this morning. My spare phone *** is on. Had used the number. This is now day 4 of no service. you are a disgraceful company

John M's update26 Feb 2021, 12:02

Reviewer Update

*******. Your consultant promised to call back at 1000 this morning. My spare phone *** is on. Had used the number. This is now day 4 of no service. you are a disgraceful company