Vodacom disaster

Good day,

I would like to lay a complaint to Vodacom. Who ultimately have made my life extremely difficult. I had my contract with Vodacom for years and a discrepancy came up with my account whereby I was handed over due to going into arrears.

The reason I went into arrears was because of ********** charges on my account which I proved with a voice recording after almost a year of disputing. In this time my credit score had dropped dramatically. I had to resort to social media to get some form of real response from Vodacom.

A gentleman from the social media team got a hold of me and was able to actually get this account somewhat sorted with the help of the voice recording I had got from Elite Mobile, an affiliate of Vodacom who did my upgrade.

Now despite all this, my account is still sitting in arrears with HP Attorneys and Elite Mobile has sent me emails showing their dashboard of my account being settled. Although Vodacom overcharged me for almost 4 years, I have not seen any reimbur*****t and the attorneys want an affidavit from me to take up the closure of my account with Vodacom.

I really do not see why I have to take all these steps to rectify a mistake that Vodacom made from the very beginning. It is utter nonsense. I cannot apply for any credit because of this mess that I didn't cause. It is far easier to hand someone over than it is to rectify your credit score. I have moved over to MTN despite being a loyal client for over 10 years.

Disgusted and highly frustrated at the nightmare you as Vodacom have caused me.

Regards, Courtney